Delivery Information

Shipping Information

Placing an order? We can’t wait to unite you with your items! Please bear in mind, however, that delivery estimates are calculated from the time of despatch, rather than from the moment you place your order. As each product is carefully picked and packed by hand, these estimates can vary, particularly during busy times of the year. So if your order isn’t despatched straight away, don’t panic! We’re on it.

 

The majority of orders placed are processed and dispatched the next working day. In the event that we receive incomplete customer shipping information (e.g. no contact phone number), order processing may take more time and shipments may be delayed.

 

Orders are shipped on business days only. Business days are Monday to Friday, excluding public holidays.

 

All orders require a signature upon receipt. We are unable to redirect orders once items have been dispatched, so please ensure that someone is available at specified shipping address to accept your order. In the event a delivery attempt is unsuccessful due to the unavailability of the recipient at the designated address, our courier service shall perform a 2nd and 3rd attempt to deliver said parcel. 


Shipping charges are fixed for orders at a flat rate calculation Based on Weight:

SERVICE

CUT OFF TIME

DELIVERY TIMES

PACKED WEIGHT

Standard Courier (Peninsular Malaysia)

Monday - Friday, 10am

1 - 3 working days

Weight Based (Flat Rate)

Standard Courier (East Malaysia)

Monday - Friday, 10am

3 - 5 working days

Weight Based (Flat Rate)


 All orders will be delivered by courier service provider and will require a signature, unless otherwise mentioned.

Payment Options

You can use your credit / debit cards ( VISA and MasterCard ) to purchase your favorite LUSH products. Shop away!

 

Ordering

Everyone is allowed one customer account. You are more than welcome to send lots of Lush products as gifts to your friends, but they may live in a different address. All you need to do is complete a separate order for each different delivery address. Easy! All customers must include their telephone numbers when they check out, as it is required for our couriers to make the deliveries. 

 

Track Your Parcel

You should receive a tracking URL once your order has been dispatched.

If you did not receive one or are unable to access the URL, please contact us via email at orders@lush.my with your order number.

 

International Delivery

Unfortunately LUSH Malaysia can no longer ship internationally. Please refer to www.lush.com for a LUSH online store that will ship to your location. Alternatively, you may visit our global store at lush.co.uk