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Lush Malaysia Freshness Sale 2023 Terms and Conditions

The Lush Sale has landed with 50% OFF on selected items! Containing seasonal goodies and even some products we are saying goodbye to.

This sale is available online on our website: https://www.lush.my/, and in our physical stores. Sale product availabilities online and at each of our stores may vary. Over the sales period, we are unable to check on stock availabilities.

Why do we have a sale? Because we believe fresh is best. This means we have a commitment to selling the freshest cosmetics and being transparent about when it was made. Having a sale reduces waste, commits to our freshness policy, and allows you to snag yourself a Lush haul with selected items at 50% off.

But before you start adding to your basket, please take a look at our sale terms and conditions below (please note for online sales that these T&Cs supplement our standard online T&Cs which can be found here):

1. The sale will begin at 12am on 26th January 2023 online and 10am on 26th January 2023 in-stores until we have run out of stock.

2. The sale is on a ‘first come first served’ basis and subject to availability. As the stock is limited, it will not be remade once it has been sold through.

3. The products to be included in the sale shall be at our sole discretion and we make no guarantee as to the type or availability of any of the products included within the sale, although we hope to include as many of your favourite festive treats and other popular products as possible.

4. All stock will be sold in line with our no bulk buying policy to ensure products are for personal use and not for resale.

5. We hope you will be thrilled with your purchases, however, in the case of a fault, we are unfortunately unable to replace sale items due to limited stock. All sale items are not eligible for any exchanges or refunds. Customer Care will be able to offer a full refund on any faulty sale items, or if the sale items arrived to you in a badly damaged and unuseable condition. In these cases, please email [email protected] with clear photos of the external look of your damaged parcel, and of the affected product/s.

6. Some of the products in the sale are outside the time frames of our usual Freshness Policy (this is not the same thing as their best before date). It’s possible that a few of the items you purchase won’t be as fresh or look as good as our full-priced items and we think it’s important you’re aware of that now before receiving them.

7. During the sale period, processing times for all orders will be longer than usual. For this reason, orders may fall out of the delivery times quoted in our Delivery Information page. You shall not be entitled to a refund of any delivery fees in the event your order is not delivered within these timeframes. 

8. The discount is applicable against the gross value of the product.

9. Where any of these sale terms and conditions conflict with our standard T&Cs, these terms and conditions shall prevail in relation to the purchase of any sale products.

10. We reserve our right to withdraw or amend this offer at any time without prior written notice and at our sole discretion.

11. Our Bring It Back recycling scheme are not applicable for redemption during this sale period.

Now the small print’s done, it’s time to get ordering. We hope you enjoy the sale!

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