Need to return something to us?

In short

You have a legal right to cancel a contract which starts from the date we confirm your order has been despatched, which is when the contract between us is formed. All exchanges, returns, or refund requests for items purchased through this website must first be e-mailed to us at [email protected].

Where you have cancelled a contract and the products have already been delivered to you, you should return them to us as soon as possible and in any event no later than 7 days after the day you inform us of your right to cancel. Cancellations with refunds can only be done before 10am on business days, for orders that have not yet been processed for despatched. Cancellation requests have to be sent to [email protected].

Where the products have already been delivered to you, we will process the refund due to you as soon as possible and, in any case, within 7 calendar days after the day on which we receive the returned products, or (if earlier) within 14 calendar days after the day you provide us with evidence that the products were returned to us.

If you are cancelling your order because you've changed your mind, please note that you will have to pay the costs for returning the goods if the goods have already been despatched. Shipping charges are often not refundable. Please remember we can't accept returns without prior authorization through Customer Care.

Return goods

We always want you to be happy with your purchase. We can offer an exchange within 7 days of purchase for products that have not been used. Returned items need to be intact and returned with the original packaging and receipt. Please note that all items bought during a sale period are not valid for refund or exchange.